At Luvera Beauty, your satisfaction is our top priority.
We want you to love your purchase! If for any reason you’re not completely happy with your order, please review our return and refund policy below.

💕 Returns

You may request a return within 30 days of receiving your order.
To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.

• Items must be returned in the same condition you received them.

Due to hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products.

🔄 Return Process

1. Contact our support team at contact@luverabeauty.store with your order number and reason for the return.

2. Our team will review your request and provide you with return instructions.

3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Please note:

• Return shipping costs are the responsibility of the customer (unless the item arrived damaged or defective).

• We recommend using a trackable shipping service when returning your items.

💸 Refunds

If your return is approved, your refund will be processed to your original method of payment within 5–10 business days after inspection.

You’ll receive an email confirmation once your refund has been issued.

⚠️ Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@luverabeauty.store with:

• Your order number

• Photos of the damaged or incorrect item

We’ll make it right by sending a replacement or issuing a full refund.

🚫 Non-Returnable Items

For hygiene reasons, the following items cannot be returned or refunded once opened:

• Mascara, eyeliners, lip products, and skincare items

• Gift cards or promotional items

📩 Need Help?

Our customer care team is here to help you Monday–Friday.
Email us anytime at contact@luverabeauty.store and we’ll respond as quickly as possible.